Let customers pay over time while you get paid up front

Afterpay on Square in your operation

Pay-over-time checkout is a customer purchase option rather than a change to what the business sells. Roots helps review Afterpay on Square around your customer journey, the selected selling channel and the handling of order changes. Square’s official information is the source for eligibility and customer terms.

Keep the sales handoff clear for customers and staff

Financing adds a provider decision to the customer purchase journey. Decide when the option is introduced, what purchase information is passed along and how staff resume the order after the customer receives a decision. The customer should be able to distinguish the seller’s purchase information from the provider’s financing terms.

Order changes matter after the initial application. Map a cancellation, changed amount and refund, including what the sales team records and what is handled by the financing provider. Give staff a clear escalation route for repayment questions while retaining the order reference needed to explain the original sale.

Decisions to make before setup

Review an eligible purchase, an order adjustment and a refund. Train staff to explain the application handoff and direct customers to the financing provider for their repayment terms and approval questions.

Use the setup discussion to settle selling channels, average order, checkout placement and refund procedure. Put the decisions into the staff procedure and test transactions, so the configuration can be checked against actual work. Identify which records already exist in your software and which will need to be created, imported or connected during the project.

Reporting and day-to-day review

Focus the review on financed purchases, order changes, refunds and customer handoffs. Decide who checks those records, which exceptions require action and where the final totals are reconciled. Keep a payment or order reference attached to every correction so the next employee can understand the history rather than reconstructing it from an amount and a date.

Plan the setup around your business

Prepare a representative transaction and the records your team uses today, including the reports that must match after a payment. Roots uses the free review to define the workflow, the systems involved and the handoffs that need to improve. A concrete transaction is more useful than starting with a list of unrelated features.

Request a quote for the setup or project you need. The scope should identify configuration, migration or development work, staff training and the checks used to confirm readiness. Agree the operating owner for each handoff before launch, then review the first working period against the same cases used in the setup.