Chargeback support through a referral partner

Roots coordinates chargeback-management services to help your business handle disputes and organize responses.
Talk to a vacation ownership company payments specialistAll timeshare resale brokers solutions
Free 30-minute consultation. Review your setup, compare options and leave with clear next steps.

Payment solutions for timeshare resale brokers

How each solution supports timeshare resale brokers

See what each option adds to the way your business takes and tracks payments.

High-Risk Merchant Account

For timeshare resale brokers: Present your model for vacation ownership charges and accommodation services to specialist processing partners, with product and fulfillment documentation prepared. Roots Payments places timeshare resale brokers with acquiring banks and processors that knowingly underwrite resale listings and closing services, so the account is built to last instead of flagged after the first review. We work with virtually any legal business, subject to underwriting; pricing, limits, and terms depend on the acquirer's review. Reserves may apply, and any reserve is disclosed in your agreement before you sign.
  • Pre-underwriting review of your website, checkout, and documents (real estate licenses, fee schedule, and closing records)
  • Application packaged and submitted only to acquirers with appetite for your category
  • Plain-English walkthrough of pricing, reserve, and termination terms before you sign
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ACH Payments

For timeshare resale brokers: Offer bank-account payments for vacation ownership charges and accommodation services, with authorization and invoice matching built into the workflow. Bank payments give timeshare resale brokers a lower-cost option for larger tickets and a backup if card processing is reviewed. ACH has its own risk rules, including return-rate limits under Nacha, so it is underwritten separately.
  • ACH underwriting alongside your card account
  • Authorization language and receipt templates
  • Integration into invoices, checkout, or your CRM
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Transfer initiated

$5,989.00 · ref ACH-7731

Chargeback Management

For timeshare resale brokers: Organize evidence for disputed vacation ownership charges and accommodation services, including customer authorizations, delivery details and service records. Roots coordinates chargeback-management services to help your business handle disputes and organize responses.
  • Discuss your business goals on a free consultation
  • Coordinate your provider introduction and setup

Text to Pay

For timeshare resale brokers: Send a payment request for vacation ownership charges and accommodation services by text so customers can pay against a specific order or invoice. Keying card numbers from phone calls is costly and dispute-prone for timeshare resale brokers. Text-to-pay sends a secure link so the customer enters their own card, with 3-D Secure and a stored consent record.
  • SMS opt-in and TCPA-aware messaging setup
  • Template copy for links and receipts
  • Integration with your CRM or case system
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Chargeback Management questions

Questions vacation ownership company merchants ask about approval.
We review dispute notices, transaction records, fulfillment evidence and your refund policy. Roots helps your team organize a clear response through your processing partner.
We can improve receipts, billing descriptors, customer communication and evidence collection. Those changes help address common reasons customers dispute payments.
Bring recent dispute notices, transaction records and your refund policy. Roots uses these details to plan the workflow for timeshare resale brokers and prepare a clear setup scope.
Request a quote for your business and the setup you need. We review the scope and costs with you before you proceed. Consultations and payment reviews are free.

Ready to talk it through?

Book a free 30-minute review. We’ll map your setup, explain the options and work through clear next steps.
Talk to a vacation ownership company payments specialistAll timeshare resale brokers solutions