Telehealth Consultations Payments

Virtual primary care, dermatology, therapy and coaching-style consults get paid before or after a video visit. When no prescription products are part of the service, standard card-not-present tools work.
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Payment solutions for telehealth consultations

How these solutions fit telehealth consultations

See what each option adds to the way your business takes and tracks payments.

Square Appointments

For telehealth consultations: Schedule virtual clinician consultations and follow-ups, collect appointment payments and keep staff calendars aligned. Square Appointments lets patients book online 24/7, sends automated reminders and keeps every staff calendar in one place. Online booking with prepayment for consult-only visits that don't include prescription products. Roots sets up your services, availability, policies and forms so the calendar works from day one.
  • Build your service menu with durations, buffers, prices and assigned staff
  • Set cancellation and prepayment policies that match your written policy
  • Turn intake, consent and policy documents into automated digital forms
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Merchant Account

For telehealth consultations: Arrange a processing account for virtual consultations and remote-care charges, with checkout methods matched to how customers pay. A dedicated merchant account underwritten for your telehealth practice, with pricing you can read and a person to call. A health care MCC, underwritten for card-not-present visits.
  • Analyze your current statements and quote side by side
  • Prepare the underwriting package so approval moves quickly
  • Set up terminals, gateway and software connections
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E-commerce Payments

For telehealth consultations: Add online checkout for virtual consultations and remote-care charges, with order references carried through payment and fulfillment. Accept cards and ACH on your website or portal through hosted pages or an API integration. Checkout embedded in your booking flow.
  • Design the checkout flow
  • Integrate with your website platform
  • Configure fraud rules
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Recurring Billing

For telehealth consultations: Schedule and manage payments for remote-care memberships and scheduled session charges, including renewals and customer account balances. Automate recurring card and ACH charges for memberships, retainers and payment plans. Virtual-care memberships.
  • Draft authorization language for recurring charges
  • Set up schedules and retry rules
  • Connect billing to your software
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Custom Payment Integration

For telehealth consultations: Connect the payment flow for virtual consultations and remote-care charges with your software and the operational records behind consultation invoices, provider balances and care appointments. We connect payments to the systems you already run so balances, receipts and deposits reconcile automatically. Connect payments to your telehealth platform.
  • Scope integrations your software vendor supports
  • Build and test the connection
  • Keep sensitive data out of payment records
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Telehealth Consultations payment questions

Start with the workflows your business needs. Options on this page include Square Appointments for Telehealth, Telehealth Credit Card Processing, Telehealth Online Payments. Roots helps compare the setup, software and processing requirements around how you operate.
Yes. Bring your current POS, checkout or billing tools and recent processing statements. We review appointments, invoices, deposits and customer billing, then plan the changes your telehealth consultations business needs.
Request a quote for your business. The review covers your payment mix, locations, software, hardware recommendations and implementation work. Consultations and payment reviews are free.
Bring recent payment statements, the systems you use and a record of how a customer places an order, receives a service or pays a bill. Tell us which telehealth consultations workflows need to improve so we can scope a practical setup.

Let’s set up payments for your telehealth consultation business

Book a free 30-minute payment review to compare costs, address payment problems and plan your next steps.
Talk to a telehealth provider payments specialistExplore telehealth & virtual care solutions