Chargeback support through a referral partner

Roots coordinates chargeback-management services to help your business handle disputes and organize responses.
Talk to a ticket marketplace payments specialistAll secondary ticket marketplaces solutions
Free 30-minute consultation. Review your setup, compare options and leave with clear next steps.

Payment solutions for secondary ticket marketplaces

How each solution supports secondary ticket marketplaces

See what each option adds to the way your business takes and tracks payments.

High-Risk Merchant Account

For secondary ticket marketplaces: Present your model for ticket orders, resale purchases and event fees to specialist processing partners, with product and fulfillment documentation prepared. Roots prepares your ticket-resale business profile, future-delivery schedule and fraud controls for partner account review. The processing agreement sets out any reserve requirements.
  • Prepare the underwriting package
  • Match you with the right acquirer
  • Launch with dispute controls in place
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Chargeback Management

For secondary ticket marketplaces: Organize evidence for disputed ticket orders, resale purchases and event fees, including customer authorizations, delivery details and service records. Roots coordinates chargeback-management services to help your business handle disputes and organize responses.
  • Discuss your business goals on a free consultation
  • Coordinate your provider introduction and setup

Payouts

For secondary ticket marketplaces: Distribute amounts owed to ticket sellers and event promoters, with payment references matched to ticket references, refunds and seller balances. Sellers are paid after the event. Roots sets up bulk and API-triggered payouts provided through our licensed banking and money-transmission partners, covering ACH, same-day ACH, RTP, FedNow and push-to-debit where supported.
  • Map your funds flow and match each payment type to a rail with our banking partners
  • Build or connect the payout API and approval workflow
  • Configure schedules, limits and payee notifications
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Chargeback Management questions

Questions ticket marketplace teams ask about payouts.
We review dispute notices, transaction records, fulfillment evidence and your refund policy. Roots helps your team organize a clear response through your processing partner.
We can improve receipts, billing descriptors, customer communication and evidence collection. Those changes help address common reasons customers dispute payments.
Bring recent dispute notices, transaction records and your refund policy. Roots uses these details to plan the workflow for secondary ticket marketplaces and prepare a clear setup scope.
Request a quote for your business and the setup you need. We review the scope and costs with you before you proceed. Consultations and payment reviews are free.

Ready to talk it through?

Book a free 30-minute review. We’ll map your setup, explain the options and work through clear next steps.
Talk to a ticket marketplace payments specialistAll secondary ticket marketplaces solutions