Payments by phone, without a person on the line

An automated pay-by-phone line lets customers look up an account and pay by card or ACH any time. Card data goes straight to a PCI-compliant system, so it never passes through your staff.
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Related payment solutions

What each solution adds

Explore what each solution adds to collection, records and support.

Pay-by-Phone (IVR)

An automated pay-by-phone line lets customers look up an account and pay by card or ACH any time. Card data goes straight to a PCI-compliant system, so it never passes through your staff.
  • Call-flow design
  • Billing-system integration
  • Fee-program setup

Online Bill Pay Portal

Roots builds branded bill-pay portals with payment collection, customer balances and transaction records. Book a free consultation to plan your portal and request a quote.
  • Discuss your business goals on a free consultation
  • Coordinate your provider introduction and setup
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Virtual Terminal

The Roots virtual terminal turns a browser into a payment terminal for phone, mail and email orders, with card-on-file, recurring charges and ACH on your Roots merchant account.
  • Setup and user permissions
  • Phone-payment security procedures
  • Training
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Pay-by-Phone (IVR) for your industry

Pay-by-Phone (IVR) questions

Customers follow voice or keypad prompts to identify their bill and pay it. Roots coordinates the payment collection and posting workflow.
We plan payment references, confirmation messages and status reporting so your team can verify which balance was paid.
Bring your account-lookup fields, call flow and payment-posting process. Roots uses these details to plan your workflow and prepare a clear setup scope.
Request a quote for your business and the setup you need. We review the scope and costs with you before you proceed. Consultations and payment reviews are free.

Ready to talk it through?

Book a free 30-minute review. We’ll map your setup, explain the options and work through clear next steps.
Review My Payment SetupExplore payment solutions