Convenience fees that follow the rules

A convenience fee is a flat charge for paying through an alternative channel, such as online or by phone, when you also offer a standard fee-free channel. Roots sets it up with the disclosures Visa requires and flags the extra limits for debt collectors.
Review My Payment SetupExplore payment solutions
Free 30-minute consultation. Review your setup, compare options and leave with clear next steps.

Related payment solutions

What each solution adds

Explore what each solution adds to collection, records and support.

Convenience Fees

A convenience fee is a flat charge for paying through an alternative channel, such as online or by phone, when you also offer a standard fee-free channel. Roots sets it up with the disclosures Visa requires and flags the extra limits for debt collectors.
  • Channel and eligibility review
  • Fee and disclosure setup
  • State-law and Reg F review with your counsel

Online Bill Pay Portal

Roots builds branded bill-pay portals with payment collection, customer balances and transaction records. Book a free consultation to plan your portal and request a quote.
  • Discuss your business goals on a free consultation
  • Coordinate your provider introduction and setup
Explore this solution

Pay-by-Phone (IVR)

An automated pay-by-phone line lets customers look up an account and pay by card or ACH any time. Card data goes straight to a PCI-compliant system, so it never passes through your staff.
  • Call-flow design
  • Billing-system integration
  • Fee-program setup
Explore this solution

Review the fit for your industry

Explore the businesses Roots supports, then tell us how yours works so we can review whether this option fits.
Explore industries

Convenience Fees questions

A convenience fee relates to a qualifying alternative payment channel. It is different from simply adding a fee to every card sale.
We review the payment channel with your processing partner and plan the customer notice, checkout display and receipt before configuring it.
Bring your payment channels, customer notices and processing agreement. Roots uses these details to plan your workflow and prepare a clear setup scope.
Request a quote for your business and the setup you need. We review the scope and costs with you before you proceed. Consultations and payment reviews are free.

Ready to talk it through?

Book a free 30-minute review. We’ll map your setup, explain the options and work through clear next steps.
Review My Payment SetupExplore payment solutions