Chargeback support through a referral partner

Roots coordinates chargeback-management services to help your business handle disputes and organize responses.
Talk to an online marketplace payments specialistAll multi-vendor e-commerce marketplaces solutions
Free 30-minute consultation. Review your setup, compare options and leave with clear next steps.

Payment solutions for multi-vendor e-commerce marketplaces

How each solution supports multi-vendor e-commerce marketplaces

See what each option adds to the way your business takes and tracks payments.

Marketplace Payments

For multi-vendor e-commerce marketplaces: Collect customer payments for marketplace orders, seller fees and customer purchases and allocate proceeds to marketplace sellers and independent vendors within the marketplace workflow. One checkout splits across every seller in the cart. Roots sets up a marketplace funds flow where buyers pay through your platform, your fee is deducted automatically, and providers receive payouts through our licensed banking and money-transmission partners.
  • Pick a funds-flow model with our partners (direct, destination or separate charges and transfers)
  • Draft seller terms that support an agent-of-payee structure, with your counsel
  • Integrate checkout and payout events
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E-commerce Payments

For multi-vendor e-commerce marketplaces: Add online checkout for marketplace orders, seller fees and customer purchases, with order references carried through payment and fulfillment. Cards, wallets and BNPL-style options at checkout. Roots provides online checkout by card, ACH and digital wallets, with fraud tools. It ties into the payout flow that pays your sellers.
  • Integrate checkout on web and mobile
  • Tune fraud rules
  • Connect checkout events to payouts
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Payouts

For multi-vendor e-commerce marketplaces: Distribute amounts owed to marketplace sellers and independent vendors, with payment references matched to order references, seller balances and marketplace fees. Sellers are paid after shipping or delivery. Roots sets up bulk and API-triggered payouts provided through our licensed banking and money-transmission partners, covering ACH, same-day ACH, RTP, FedNow and push-to-debit where supported.
  • Map your funds flow and match each payment type to a rail with our banking partners
  • Build or connect the payout API and approval workflow
  • Configure schedules, limits and payee notifications
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Multi-Currency Payments

For multi-vendor e-commerce marketplaces: Collect marketplace orders, seller fees and customer purchases in the currencies your customers use and reconcile them against the original order or invoice. International sellers get local-currency payouts. Roots connects your platform to cross-border payout partners for local-currency bank transfers and wallets in many countries. Foreign payment records are collected at onboarding.
  • Map target countries to the best-covered partner
  • Integrate a payee portal or white-label widget
  • Set FX and fee policy
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Chargeback Management

For multi-vendor e-commerce marketplaces: Organize evidence for disputed marketplace orders, seller fees and customer purchases, including customer authorizations, delivery details and service records. Roots coordinates chargeback-management services to help your business handle disputes and organize responses.
  • Discuss your business goals on a free consultation
  • Coordinate your provider introduction and setup

Chargeback Management questions

Questions online marketplace teams ask about payouts.
We review dispute notices, transaction records, fulfillment evidence and your refund policy. Roots helps your team organize a clear response through your processing partner.
We can improve receipts, billing descriptors, customer communication and evidence collection. Those changes help address common reasons customers dispute payments.
Bring recent dispute notices, transaction records and your refund policy. Roots uses these details to plan the workflow for multi-vendor e-commerce marketplaces and prepare a clear setup scope.
Request a quote for your business and the setup you need. We review the scope and costs with you before you proceed. Consultations and payment reviews are free.

Ready to talk it through?

Book a free 30-minute review. We’ll map your setup, explain the options and work through clear next steps.
Talk to an online marketplace payments specialistAll multi-vendor e-commerce marketplaces solutions