Payments for Resorts

Resorts run many businesses under one roof: rooms, restaurants, pool bars, spas, golf, shops and activities. Roots sets up payments outlet by outlet and ties them back to the guest folio so checkout is one bill.
Talk to a hotel payments specialistExplore hotels & lodging solutions

Payment solutions for resorts

How these solutions fit resorts

See what each option adds to the way your business takes and tracks payments.

Square for Restaurants

For resorts: Organize hotel restaurant meals, bar tabs and room-service orders with menu modifiers, kitchen routing and front-of-house checks in one restaurant workflow. Run pool bars, cafés and restaurants on Square's restaurant POS with KDS routing, auto-gratuity for large parties and tip pooling. Square's restaurant POS handles preauthorized bar tabs, coursing, table and seat management, split checks, auto-gratuity and kitchen routing to Square KDS. Roots Payments, an independent Square Reseller, sets it up and supports it.
  • We build menus, modifiers, printers and KDS routing for each outlet
  • We set up tabs, tip rules and permissions for bartenders and servers
  • We configure Square Handheld or Register at each station and train staff
Explore this solution

Square for Retail

For resorts: Connect gift-shop products, guest supplies and hotel merchandise to a retail catalog, stock tracking and customer purchase history. Track swimwear, sundries and logo merchandise across every resort shop in one inventory. Square's retail POS keeps stock in sync across locations and channels, with purchase orders, vendor profiles, barcode labels and cost-of-goods tracking. Roots Payments, an independent Square Reseller, sets it up and supports it.
  • We import your catalog, variants and barcodes
  • We set up vendors, reorder points and low-stock alerts
  • We configure scanners and label printers and train shop staff
Explore this solution

Square Appointments

For resorts: Schedule property tours and group-stay consultations, collect appointment payments and keep staff calendars aligned. Book spa treatments, cabanas and activities online with resource scheduling and prepayment. Square Appointments gives you a free booking site, staff and resource scheduling, recurring classes, automated reminders, and cards on file for prepayments and no-show fees. Roots Payments, an independent Square Reseller, sets it up and supports it.
  • We model your services, resources and capacity in Square Appointments
  • We write cancellation and no-show policies into the booking flow
  • We connect your booking site to your website and Google Business Profile
Explore this solution

Square Hardware Setup

For resorts: Choose and configure Square checkout equipment for room deposits, guest stays and hotel services, including counter, mobile and staff workflows. Choose Square Handheld for poolside and beach service and Square Register for busy outlets, then configure each one. Square hardware includes Square Register, Square Terminal, Square Handheld, Square Stand, Square Kiosk and card readers; we help you choose and set it up, and you buy it from Square. Roots Payments, an independent Square Reseller, sets it up and supports it.
  • We map every station and recommend the right Square device (Roots doesn't sell hardware)
  • We configure devices, printers, cash drawers and network before opening
  • We test offline mode and backup plans
Explore this solution

Square Staff

For resorts: Set roles, permissions and schedules for front-desk teams and property managers, with a clearer view of staffing across shifts. Set custom permissions per outlet and schedule seasonal staff across departments. Square's staff tools schedule shifts, track attendance and hours, and set custom permissions with Square Advanced Access. Roots Payments, an independent Square Reseller, sets it up and supports it.
  • We set roles and permissions for each department
  • We build schedules and tip rules for seasonal crews
  • Roots Payments is an independent Square Reseller, not Square.
Explore this solution

Custom Development on Square

For resorts: Build a Square-based payment workflow around room deposits, guest stays and hotel services, with custom software for your operating process. Build charge-to-room posting from Square outlets to your PMS using Square's Orders and Payments APIs. Square's APIs, including Payments, Orders, Catalog, Bookings, Gift Cards, Loyalty and Terminal, let developers build workflows Square doesn't offer out of the box. Roots builds these as Roots projects. Roots Payments, an independent Square Reseller, sets it up and supports it.
  • We scope, build and maintain the integration (a Roots service, not a Square product)
  • We handle OAuth, webhooks and testing in Square's sandbox
  • We document it so your team isn't locked into us
Explore this solution

PMS Payment Integration

For resorts: Connect room deposits, guest stays and hotel services to property-management records so deposits, charges and guest balances follow the reservation. Tell us which property-management system you use. Roots plans the payment integration around your existing workflow.
  • Discuss your business goals on a free consultation
  • Coordinate your provider introduction and setup
Explore this solution

Pre-Authorization & Deposits

For resorts: Authorize deposits for room deposits, guest stays and hotel services and reconcile the held amount against final charges. Hold incidentals at check-in that cover room charges from every outlet. Pre-authorizations reserve funds on a guest's card for deposits and incidentals, then capture only what's owed.
  • We configure hold amounts and timing for your policies
  • We train staff on releasing holds promptly
Explore this solution

Multi-Currency Payments

For resorts: Collect room deposits, guest stays and hotel services in the currencies your customers use and reconcile them against the original order or invoice. Let international guests pay in their own currency. Show prices and charge in the customer's currency while you settle in U.S. dollars.
  • We review your international card mix
  • We set up currency display and receipts
Explore this solution

Level 2/3 Processing

For resorts: Include purchase-order references and itemized invoice data for business-card purchases of room deposits, guest stays and hotel services. Lower interchange on group, wedding and corporate bookings paid with commercial cards. Passing enhanced data such as tax amounts, PO numbers and line items with corporate, purchasing and government cards can qualify transactions for lower interchange rates.
  • We review which of your customers pay with commercial cards
  • We set up data capture in your invoices or software
  • We verify the lower rates show up on statements
Explore this solution

Chargeback Management

For resorts: Organize evidence for disputed room deposits, guest stays and hotel services, including customer authorizations, delivery details and service records. Roots coordinates chargeback-management services to help your business handle disputes and organize responses.
  • Discuss your business goals on a free consultation
  • Coordinate your provider introduction and setup
Explore this solution

Resorts payment questions

Start with the workflows your business needs. Options on this page include Square Restaurant POS for Resorts, Square Retail POS for Resorts, Square Appointments for Resorts. Roots helps compare the setup, software and processing requirements around how you operate.
Yes. Bring your current POS, checkout or billing tools and recent processing statements. We review reservations, tickets, deposits and on-site checkout, then plan the changes your resorts business needs.
Request a quote for your business. The review covers your payment mix, locations, software, hardware recommendations and implementation work. Consultations and payment reviews are free.
Bring recent payment statements, the systems you use and a record of how a customer places an order, receives a service or pays a bill. Tell us which resorts workflows need to improve so we can scope a practical setup.

Let’s set up payments for your resort business

Book a free 30-minute payment review to compare costs, address payment problems and plan your next steps.
Talk to a hotel payments specialistExplore hotels & lodging solutions