Self-serve ordering for hotels with Square Kiosk

Put a Square Kiosk in the grab-and-go market so guests can order coffee and snacks without queuing at the front desk. Square Kiosk is an iPad-run self-ordering station with built-in contactless and chip payments that sends orders to your primary Square POS. Roots Payments, an independent Square Reseller, sets it up and supports it.
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Square Kiosk official product photograph

Payment solutions for hotels

How each solution supports hotels

See what each option adds to the way your business takes and tracks payments.

Square for Restaurants

For hotels: Organize hotel restaurant meals, bar tabs and room-service orders with menu modifiers, kitchen routing and front-of-house checks in one restaurant workflow. Run the hotel restaurant, lobby bar and room-service outlet on Square's restaurant POS with preauthorized tabs, coursing and split checks. Square's restaurant POS handles preauthorized bar tabs, coursing, table and seat management, split checks, auto-gratuity and kitchen routing to Square KDS. Roots Payments, an independent Square Reseller, sets it up and supports it.
  • We build menus, modifiers, printers and KDS routing for each outlet
  • We set up tabs, tip rules and permissions for bartenders and servers
  • We configure Square Handheld or Register at each station and train staff
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Square for Retail

For hotels: Connect gift-shop products, guest supplies and hotel merchandise to a retail catalog, stock tracking and customer purchase history. Stock the lobby market or gift shop in Square's retail POS so sundries, snacks and logo merchandise stay counted in real time. Square's retail POS keeps stock in sync across locations and channels, with purchase orders, vendor profiles, barcode labels and cost-of-goods tracking. Roots Payments, an independent Square Reseller, sets it up and supports it.
  • We import your catalog, variants and barcodes
  • We set up vendors, reorder points and low-stock alerts
  • We configure scanners and label printers and train shop staff
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Square Appointments

For hotels: Schedule property tours and group-stay consultations, collect appointment payments and keep staff calendars aligned. Book spa treatments, cabanas and meeting rooms online, with rooms assigned as resources and cards on file for no-shows. Square Appointments gives you a free booking site, staff and resource scheduling, recurring classes, automated reminders, and cards on file for prepayments and no-show fees. Roots Payments, an independent Square Reseller, sets it up and supports it.
  • We model your services, resources and capacity in Square Appointments
  • We write cancellation and no-show policies into the booking flow
  • We connect your booking site to your website and Google Business Profile
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Square Kiosk

For hotels: Let customers select and pay for hotel restaurant meals, bar tabs and room-service orders at a self-service ordering station. Put a Square Kiosk in the grab-and-go market so guests can order coffee and snacks without queuing at the front desk. Square Kiosk is an iPad-run self-ordering station with built-in contactless and chip payments that sends orders to your primary Square POS. Roots Payments, an independent Square Reseller, sets it up and supports it.
  • We design the kiosk menu and upsell flow
  • We choose mounting and placement and configure the device (bought from Square)
  • Roots Payments is an independent Square Reseller, not Square.

Custom Development on Square

For hotels: Build a Square-based payment workflow around room deposits, guest stays and hotel services, with custom software for your operating process. Connect a Square Terminal at the front desk to your PMS through Square's Terminal API so folio payments post without re-keying. Square's APIs, including Payments, Orders, Catalog, Bookings, Gift Cards, Loyalty and Terminal, let developers build workflows Square doesn't offer out of the box. Roots builds these as Roots projects. Roots Payments, an independent Square Reseller, sets it up and supports it.
  • We scope, build and maintain the integration (a Roots service, not a Square product)
  • We handle OAuth, webhooks and testing in Square's sandbox
  • We document it so your team isn't locked into us
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PMS Payment Integration

For hotels: Connect room deposits, guest stays and hotel services to property-management records so deposits, charges and guest balances follow the reservation. Tell us which property-management system you use. Roots plans the payment integration around your existing workflow.
  • Discuss your business goals on a free consultation
  • Coordinate your provider introduction and setup
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Pre-Authorization & Deposits

For hotels: Authorize deposits for room deposits, guest stays and hotel services and reconcile the held amount against final charges. Place incidental holds at check-in, increase them during longer stays and capture the final folio at checkout. Pre-authorizations reserve funds on a guest's card for deposits and incidentals, then capture only what's owed.
  • We configure hold amounts and timing for your policies
  • We train staff on releasing holds promptly
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Merchant Account

For hotels: Arrange a processing account for room deposits, guest stays and hotel services, with checkout methods matched to how customers pay. A lodging-coded merchant account supports reservation guarantees, advance deposits and no-show charges under card-network lodging rules. A dedicated merchant account is underwritten for your category and volume, with pricing you can read line by line.
  • We package your application so underwriting goes faster
  • We compare pricing against your current statements
  • One named contact for support and disputes
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Multi-Currency Payments

For hotels: Collect room deposits, guest stays and hotel services in the currencies your customers use and reconcile them against the original order or invoice. Let international guests see their bill in their home currency while you settle in U.S. dollars. Show prices and charge in the customer's currency while you settle in U.S. dollars.
  • We review your international card mix
  • We set up currency display and receipts
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Chargeback Management

For hotels: Organize evidence for disputed room deposits, guest stays and hotel services, including customer authorizations, delivery details and service records. Roots coordinates chargeback-management services to help your business handle disputes and organize responses.
  • Discuss your business goals on a free consultation
  • Coordinate your provider introduction and setup
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Level 2/3 Processing

For hotels: Include purchase-order references and itemized invoice data for business-card purchases of room deposits, guest stays and hotel services. Pass enhanced data on corporate and government travel cards so group and corporate stays qualify for lower interchange. Passing enhanced data such as tax amounts, PO numbers and line items with corporate, purchasing and government cards can qualify transactions for lower interchange rates.
  • We review which of your customers pay with commercial cards
  • We set up data capture in your invoices or software
  • We verify the lower rates show up on statements
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Square Kiosk questions

Questions hotel operators ask about payments.
Square Kiosk provides self-service ordering and payment using a compatible iPad. Roots helps configure the menu and customer flow.
You buy the hardware directly from Square. We help review the compatible iPad, mounting location and order-routing setup before you purchase.
Bring your menu, compatible iPad, mounting plan and order-routing workflow. Roots uses these details to plan the workflow for hotels and prepare a clear setup scope.
See Square’s official pages for current software, hardware and processing prices. Request a quote for your Roots setup or custom project. Consultations and payment reviews are free.

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Talk to a hotel payments specialistAll hotels solutions