Ticketing, Concert & Festival Payments

Live entertainment sells tickets months before the show, then runs bars, merch and concessions at full speed on the night. Roots connects ticketing to payments, sets up Square for bars and merch, and keeps fee disclosures in line with the FTC's all-in pricing rule for live-event tickets.
Talk to a live venue payments specialistPartner with Roots

Payment solutions for live entertainment & ticketing

How these solutions work for live entertainment & ticketing

See what each option adds to the way your business takes and tracks payments.

Square Integrations

For live entertainment & ticketing: Connect Square transaction data with the tools used to manage ticket orders, event totals and performer settlements, reducing repeated data entry.
  • We pick apps that actually fit your workflow and test them
  • We map items, taxes and payouts so accounting ties out
  • We handle setup, data migration and staff training
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Payouts

For live entertainment & ticketing: Distribute amounts owed to performers, promoters and ticket sellers, with payment references matched to ticket orders, event totals and performer settlements.
  • We design the payout flow and connect it to your software
  • We coordinate onboarding with our licensed partners
  • We support you after launch
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Credit Card Surcharging

For live entertainment & ticketing: Plan credit-card surcharge disclosures for tickets, concessions and event merchandise, keeping eligible card payments distinct at checkout.
  • We check your state's surcharge rules before turning it on
  • We set up disclosures, signage and receipts
  • We handle card-network registration where required
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Square for Restaurants

For live entertainment & ticketing: Organize concert concessions, drinks and venue food orders with menu modifiers, kitchen routing and front-of-house checks in one restaurant workflow.
  • We build menus, modifiers, printers and KDS routing for each outlet
  • We set up tabs, tip rules and permissions for bartenders and servers
  • We configure Square Handheld or Register at each station and train staff
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Square Hardware Setup

For live entertainment & ticketing: Choose and configure Square checkout equipment for tickets, concessions and event merchandise, including counter, mobile and staff workflows.
  • We map every station and recommend the right Square device (Roots doesn't sell hardware)
  • We configure devices, printers, cash drawers and network before opening
  • We test offline mode and backup plans
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Square Online (websites)

For live entertainment & ticketing: Give customers an online storefront for tickets, concessions and event merchandise, with ordering and fulfillment choices suited to your business.
  • We build and configure your Square Online site and item types
  • We write confirmation emails with redemption details, since Square doesn't generate tickets automatically
  • We connect your domain, SEO settings and analytics
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Square Point of Sale

For live entertainment & ticketing: Bring tickets, concessions and event merchandise into a point-of-sale workflow, with reporting organized around ticket orders, event totals and performer settlements.
  • We build your item library, taxes, discounts and device settings before day one
  • We recommend Square hardware for each station and configure it (you buy it from Square)
  • We train your staff and stay on call as your named contact
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Merchant Account

For live entertainment & ticketing: Arrange a processing account for tickets, concessions and event merchandise, with checkout methods matched to how customers pay.
  • We package your application so underwriting goes faster
  • We compare pricing against your current statements
  • One named contact for support and disputes
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Chargeback Management

For live entertainment & ticketing: Organize evidence for disputed tickets, concessions and event merchandise, including customer authorizations, delivery details and service records.
  • Discuss your business goals on a free consultation
  • Coordinate your provider introduction and setup
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Square Marketing

For live entertainment & ticketing: Build opt-in campaigns for tickets, concessions and event merchandise, from new offerings to reminders for returning customers.
  • We build segments from your Square customer data
  • We write your first seasonal and event campaigns
  • We make sure text messages follow opt-in rules
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Marketplace Payments

For live entertainment & ticketing: Collect customer payments for tickets, concessions and event merchandise and allocate proceeds to performers, promoters and ticket sellers within the marketplace workflow.
  • We design the funds flow with our partners
  • We integrate with your platform
  • Roots Payments is not a bank or money transmitter
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Square for Retail

For live entertainment & ticketing: Connect artist merchandise, souvenirs and packaged concessions to a retail catalog, stock tracking and customer purchase history.
  • We import your catalog, variants and barcodes
  • We set up vendors, reorder points and low-stock alerts
  • We configure scanners and label printers and train shop staff
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Square Kiosk

For live entertainment & ticketing: Let customers select and pay for concert concessions, drinks and venue food orders at a self-service ordering station.
  • We design the kiosk menu and upsell flow
  • We choose mounting and placement and configure the device (bought from Square)
  • Roots Payments is an independent Square Reseller, not Square.
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Embedded Payments

For live entertainment & ticketing: Put checkout for tickets, concessions and event merchandise inside your software, keeping payment events connected to customer and operating records.
  • We scope the integration and revenue model
  • We support merchant onboarding and underwriting
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Square Staff

For live entertainment & ticketing: Set roles, permissions and schedules for box-office teams and event staff, with a clearer view of staffing across shifts.
  • We set roles and permissions for each department
  • We build schedules and tip rules for seasonal crews
  • Roots Payments is an independent Square Reseller, not Square.
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Custom Development on Square

For live entertainment & ticketing: Build a Square-based payment workflow around tickets, concessions and event merchandise, with custom software for your operating process.
  • We scope, build and maintain the integration (a Roots service, not a Square product)
  • We handle OAuth, webhooks and testing in Square's sandbox
  • We document it so your team isn't locked into us
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Cashless RFID Payments

For live entertainment & ticketing: Connect tickets, concessions and event merchandise to wristband or RFID checkout, with purchases tied to the guest or attendee account.
  • We compare cashless partners for your event size
  • We connect them to your processing and reporting
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Mobile Payments

For live entertainment & ticketing: Collect payments for tickets, concessions and event merchandise away from a fixed counter, with transactions recorded against the sale or job.
  • We pick devices that fit your site and connectivity
  • We set them up and train staff
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High-Risk Merchant Account

For live entertainment & ticketing: Present your model for tickets, concessions and event merchandise to specialist processing partners, with product and fulfillment documentation prepared.
  • Pre-underwriting review of your website, checkout, and documents (permits, insurance, and vendor agreements)
  • Application packaged and submitted only to acquirers with appetite for your category
  • Plain-English walkthrough of pricing, reserve, and termination terms before you sign
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E-commerce Payments

For live entertainment & ticketing: Add online checkout for tickets, concessions and event merchandise, with order references carried through payment and fulfillment.
  • Check that your cart platform's own acceptable-use policy allows your products
  • Gateway setup, fraud-rule tuning, and test transactions before launch
  • Checkout disclosure review (refunds, shipping, age or eligibility limits)
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Custom Payment Integration

For live entertainment & ticketing: Connect the payment flow for tickets, concessions and event merchandise with your software and the operational records behind ticket orders, event totals and performer settlements.
  • Scoping and build by the Roots team
  • Testing and launch support
  • Ongoing maintenance
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Square Gift Cards

For live entertainment & ticketing: Offer gift cards redeemable toward tickets, concessions and event merchandise and track purchased and redeemed balances.
  • We set up designs, denominations and holiday promotions
  • We connect gift cards to your website and booking flow
  • Roots Payments is an independent Square Reseller, not Square.
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Recurring Billing

For live entertainment & ticketing: Schedule and manage payments for season passes and venue memberships, including renewals and customer account balances.
  • We set up plans and migrate existing customers
  • We write clear billing terms and receipts
  • We monitor failed payments
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Square KDS

For live entertainment & ticketing: Route concert concessions, drinks and venue food orders to kitchen displays so preparation teams can follow tickets and order status.
  • We map stations and routing rules for each kitchen
  • We set up KDS devices and printers and test the rush
  • Roots Payments is an independent Square Reseller, not Square.
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Square Loyalty

For live entertainment & ticketing: Create a rewards program around tickets, concessions and event merchandise, with earning rules tied to how customers shop.
  • We design reward rules that fit your margins
  • We set up sign-up prompts and staff scripts
  • We link loyalty to Square Marketing campaigns
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Tap to Pay on Phone

For live entertainment & ticketing: Take contactless payments for tickets, concessions and event merchandise on a supported phone while serving customers on the move.
  • We set up the app and staff logins
  • We train staff on contactless limits and receipts
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Live Entertainment & Ticketing we set up and support

Live Entertainment & Ticketing payment questions

Start with the workflows your business needs. Options on this page include Square Integrations for Box Offices, Square Online for Box Offices & Ticketing, Square POS for Box Offices & Ticketing. Roots helps compare the setup, software and processing requirements around how you operate.
Yes. Bring your current POS, checkout or billing tools and recent processing statements. We review reservations, tickets, deposits and on-site checkout, then plan the changes your live entertainment & ticketing business needs.
Request a quote for your business. The review covers your payment mix, locations, software, hardware recommendations and implementation work. Consultations and payment reviews are free.
Bring recent payment statements, the systems you use and a record of how a customer places an order, receives a service or pays a bill. Tell us which live entertainment & ticketing workflows need to improve so we can scope a practical setup.

Payments for live entertainment & ticketing, set up right

Talk to our sales team about your setup, or become a partner and bring us your merchants.
Talk to a live venue payments specialistPartner with Roots