Chargeback support through a referral partner

Roots coordinates chargeback-management services to help your business handle disputes and organize responses.
Talk to a cleaning company payments specialistAll water, fire & mold restoration solutions
Free 30-minute consultation. Review your setup, compare options and leave with clear next steps.

Payment solutions for water, fire & mold restoration

How each solution supports water, fire & mold restoration

See what each option adds to the way your business takes and tracks payments.

Square Invoices

For water, fire & mold restoration: Send itemized invoices for cleaning visits, restoration projects and service invoices and track deposits, due dates and outstanding balances. Invoice the homeowner's deductible separately from the insurer's portion. Square Invoices sends estimates and invoices by email, SMS or a shareable link and tracks what's paid, unpaid or overdue. Roots configures the templates, payment schedules and reminders around how you bill.
  • Build your service catalog, tax settings and branded invoice and estimate templates
  • Set up deposit and milestone schedules that match your contracts and any state limits you operate under
  • Connect Square to QuickBooks Online or Xero so paid invoices reconcile automatically
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Square Contracts

For water, fire & mold restoration: Document the scope, payment schedule and customer approval for cleaning visits, restoration projects and service invoices before work begins. Get the work authorization signed on site before mitigation starts. Square Contracts builds contracts with e-signature that attach to Square estimates, invoices and appointments, free of charge.
  • Adapt Square's templates to your scope, change-order and warranty language
  • Attach contracts to estimates and bookings automatically
  • Coordinate with your attorney on state-specific terms
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Square Virtual Terminal

For water, fire & mold restoration: Take authorized phone or remote payments for cleaning visits, restoration projects and service invoices from a browser-based terminal. When homeowners, insurers and property managers call in to pay, the office can take the payment in a browser without extra hardware. Square Virtual Terminal turns a browser into a card terminal for phone, mail and in-office payments, and can charge a card on file or text the customer a payment link.
  • Set up office staff with the right permissions for phone payments
  • Create a credit card authorization form in Square Contracts
  • Train staff on when to text a link instead of keying a card
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ACH Payments

For water, fire & mold restoration: Offer bank-account payments for cleaning visits, restoration projects and service invoices, with authorization and invoice matching built into the workflow. Receive insurer and property-manager payments by ACH. ACH moves money straight from the customer's bank account, which usually costs far less than a card on a large invoice.
  • Set up ACH on invoices and payment pages
  • Write authorization language
  • Explain return and settlement timing
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Transfer initiated

$2,169.00 · ref ACH-7731

Chargeback Management

For water, fire & mold restoration: Organize evidence for disputed cleaning visits, restoration projects and service invoices, including customer authorizations, delivery details and service records. Roots coordinates chargeback-management services to help your business handle disputes and organize responses.
  • Discuss your business goals on a free consultation
  • Coordinate your provider introduction and setup

Level 2/3 Processing

For water, fire & mold restoration: Include purchase-order references and itemized invoice data for business-card purchases of cleaning visits, restoration projects and service invoices. Commercial customers of restoration companies often pay with purchasing or fleet cards, where enhanced data matters. When business customers pay with commercial cards, passing detailed invoice data can qualify for lower interchange. Visa's Commercial Enhanced Data Program changed the rules in 2025–2026.
  • Review your commercial card mix to see whether enhanced data pays
  • Configure line-item data from invoices
  • Monitor Visa data-quality results
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Custom Payment Integration

For water, fire & mold restoration: Connect the payment flow for cleaning visits, restoration projects and service invoices with your software and the operational records behind job records, visit schedules and client invoices. Double entry between your restoration job management software and payments costs restoration companies hours every week. Roots builds integrations that tie payments to the software you run your business on.
  • Discovery and scoping
  • Build, test and launch
  • Ongoing maintenance
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Merchant Account

For water, fire & mold restoration: Arrange a processing account for cleaning visits, restoration projects and service invoices, with checkout methods matched to how customers pay. Typical tickets for restoration companies run $2,000 to $100,000+, and a merchant account's limits and pricing can be set for that range. A dedicated merchant account gives you custom pricing and processing limits set during underwriting. Roots uses it when Square isn't the right fit.
  • Statement review and a pricing quote
  • Underwriting and application support
  • A named support contact after go-live
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Chargeback Management questions

Questions cleaning company owners ask about getting paid in the field.
We review dispute notices, transaction records, fulfillment evidence and your refund policy. Roots helps your team organize a clear response through your processing partner.
We can improve receipts, billing descriptors, customer communication and evidence collection. Those changes help address common reasons customers dispute payments.
Bring recent dispute notices, transaction records and your refund policy. Roots uses these details to plan the workflow for water, fire & mold restoration and prepare a clear setup scope.
Request a quote for your business and the setup you need. We review the scope and costs with you before you proceed. Consultations and payment reviews are free.

Ready to talk it through?

Book a free 30-minute review. We’ll map your setup, explain the options and work through clear next steps.
Talk to a cleaning company payments specialistAll water, fire & mold restoration solutions