Chargeback support through a referral partner

Roots coordinates chargeback-management services to help your business handle disputes and organize responses.
Talk to a towing company payments specialistAll towing companies solutions
Free 30-minute consultation. Review your setup, compare options and leave with clear next steps.

Payment solutions for towing companies

How each solution supports towing companies

See what each option adds to the way your business takes and tracks payments.

Square Point of Sale

For towing companies: Bring towing calls, roadside services and storage charges into a point-of-sale workflow, with reporting organized around dispatch references, tow invoices and storage balances. Take roadside payment on a phone with Tap to Pay or a reader. Square Point of Sale is Square's POS app for taking payments in person, online or in the field. Roots sets up your items, services, taxes, permissions and devices so checkout is quick.
  • Choose the Square plan and hardware that fit your counter, trucks or bays
  • Import your catalog and customer list and set team permissions
  • Configure taxes, discounts, receipts and (if you use them) tips
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Square Invoices

For towing companies: Send itemized invoices for towing calls, roadside services and storage charges and track deposits, due dates and outstanding balances. Bill motor clubs, body shops and property managers for tows on Square invoices. Square Invoices sends estimates and invoices by email, SMS or a shareable link and tracks what's paid, unpaid or overdue. Roots configures the templates, payment schedules and reminders around how you bill.
  • Build your service catalog, tax settings and branded invoice and estimate templates
  • Set up deposit and milestone schedules that match your contracts and any state limits you operate under
  • Connect Square to QuickBooks Online or Xero so paid invoices reconcile automatically
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Text to Pay

For towing companies: Send a payment request for towing calls, roadside services and storage charges by text so customers can pay against a specific order or invoice. Text the customer a pay link before hook-up when they're off site. Text-to-pay sends a secure payment link by SMS so the customer pays from their phone instead of reading a card number over the phone.
  • Set up message templates and consent
  • Connect links to your invoices or towing dispatch software
  • Report on paid and unpaid requests
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Mobile Payments

For towing companies: Collect payments for towing calls, roadside services and storage charges away from a fixed counter, with transactions recorded against the sale or job. Collecting at the roadside before the truck leaves shortens days-to-cash for towing companies. Mobile readers and apps let crews take chip, tap and wallet payments on site on a partner-provided merchant account arranged by Roots.
  • Choose readers and set up the app
  • Train crews on field checkout
  • Connect payments to your back office
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Chargeback Management

For towing companies: Organize evidence for disputed towing calls, roadside services and storage charges, including customer authorizations, delivery details and service records. Roots coordinates chargeback-management services to help your business handle disputes and organize responses.
  • Discuss your business goals on a free consultation
  • Coordinate your provider introduction and setup

Fleet Card Acceptance

For towing companies: Plan fleet-account checkout for eligible towing calls, roadside services and storage charges, capturing vehicle or driver references for each transaction. Fleet managers route vehicles to towing companies that accept their fleet cards. Fleet cards require extra prompts and data at checkout. Roots sets up acceptance so fleet managers can send vehicles your way.
  • Enable fleet networks on your account
  • Configure terminal prompts
  • Help you market to local fleets
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Payment approved

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Payouts

For towing companies: Distribute amounts owed to independent tow operators and roadside technicians, with payment references matched to dispatch references, tow invoices and storage balances. Pay subcontracted and commission drivers per tow. Roots Payouts sends bank payments to subcontractors, crews and vendors. Provided through our licensed banking and money-transmission partners. Roots Payments is not a bank or money transmitter.
  • Set up payee onboarding
  • Connect payouts to job completion or approvals
  • Reconciliation reporting
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Merchant Account

For towing companies: Arrange a processing account for towing calls, roadside services and storage charges, with checkout methods matched to how customers pay. Typical tickets for towing companies run $75 to $1,500, and a merchant account's limits and pricing can be set for that range. A dedicated merchant account gives you custom pricing and processing limits set during underwriting. Roots uses it when Square isn't the right fit.
  • Statement review and a pricing quote
  • Underwriting and application support
  • A named support contact after go-live
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Chargeback Management questions

Questions towing company owners ask about payments.
We review dispute notices, transaction records, fulfillment evidence and your refund policy. Roots helps your team organize a clear response through your processing partner.
We can improve receipts, billing descriptors, customer communication and evidence collection. Those changes help address common reasons customers dispute payments.
Bring recent dispute notices, transaction records and your refund policy. Roots uses these details to plan the workflow for towing companies and prepare a clear setup scope.
Request a quote for your business and the setup you need. We review the scope and costs with you before you proceed. Consultations and payment reviews are free.

Ready to talk it through?

Book a free 30-minute review. We’ll map your setup, explain the options and work through clear next steps.
Talk to a towing company payments specialistAll towing companies solutions