Chargeback support through a referral partner

Roots coordinates chargeback-management services to help your business handle disputes and organize responses.
Talk to a telehealth clinic payments specialistAll online & mail-order pharmacies solutions
Free 30-minute consultation. Review your setup, compare options and leave with clear next steps.

Payment solutions for online & mail-order pharmacies

How each solution supports online & mail-order pharmacies

See what each option adds to the way your business takes and tracks payments.

High-Risk Merchant Account

For online & mail-order pharmacies: Present your model for remote-care charges and pharmacy purchases to specialist processing partners, with product and fulfillment documentation prepared. Roots Payments places online and mail-order pharmacies with acquiring banks and processors that knowingly underwrite prescription medications shipped to patients, so the account is built to last instead of flagged after the first review. We work with virtually any legal business, subject to underwriting; pricing, limits, and terms depend on the acquirer's review. Reserves may apply, and any reserve is disclosed in your agreement before you sign.
  • Pre-underwriting review of your website, checkout, and documents (state pharmacy licenses, NABP or LegitScript accreditation, and DEA registration if applicable)
  • Application packaged and submitted only to acquirers with appetite for your category
  • Plain-English walkthrough of pricing, reserve, and termination terms before you sign
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E-commerce Payments

For online & mail-order pharmacies: Add online checkout for remote-care charges and pharmacy purchases, with order references carried through payment and fulfillment. Roots connects your store to a gateway and acquirer that approve your category, with fraud screening and 3-D Secure configured for card-not-present risk.
  • Check that your cart platform's own acceptable-use policy allows your products
  • Gateway setup, fraud-rule tuning, and test transactions before launch
  • Checkout disclosure review (refunds, shipping, age or eligibility limits)
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Chargeback Management

For online & mail-order pharmacies: Organize evidence for disputed remote-care charges and pharmacy purchases, including customer authorizations, delivery details and service records. Roots coordinates chargeback-management services to help your business handle disputes and organize responses.
  • Discuss your business goals on a free consultation
  • Coordinate your provider introduction and setup

Recurring Billing

For online & mail-order pharmacies: Schedule and manage payments for care memberships and permitted refill charges, including renewals and customer account balances. Recurring charges are a leading dispute source for online and mail-order pharmacies when customers forget or can't cancel. Roots sets up billing with express consent capture, renewal reminders, simple online cancellation, and account-updater services, in line with ROSCA and state automatic-renewal laws.
  • Review of offer terms and checkout disclosures against ROSCA and state automatic-renewal laws
  • Billing platform setup and gateway integration
  • Descriptor and receipt design that customers recognize
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Custom Payment Integration

For online & mail-order pharmacies: Connect the payment flow for remote-care charges and pharmacy purchases with your software and the operational records behind patient invoice references, prescriptions and delivery records. Online and mail-order pharmacies often run custom platforms that off-the-shelf plugins don't cover. Roots builds and maintains the integration between your platform and your approved gateway, including webhooks, reconciliation, and dispute data.
  • Scoping and build by the Roots team
  • Testing and launch support
  • Ongoing maintenance
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Chargeback Management questions

Questions telehealth clinic merchants ask about approval.
We review dispute notices, transaction records, fulfillment evidence and your refund policy. Roots helps your team organize a clear response through your processing partner.
We can improve receipts, billing descriptors, customer communication and evidence collection. Those changes help address common reasons customers dispute payments.
Bring recent dispute notices, transaction records and your refund policy. Roots uses these details to plan the workflow for online & mail-order pharmacies and prepare a clear setup scope.
Request a quote for your business and the setup you need. We review the scope and costs with you before you proceed. Consultations and payment reviews are free.

Ready to talk it through?

Book a free 30-minute review. We’ll map your setup, explain the options and work through clear next steps.
Talk to a telehealth clinic payments specialistAll online & mail-order pharmacies solutions