Text-to-pay before suspension

Text-to-pay sends a secure payment link by SMS, so subscribers can pay internet service providers, including fixed-wireless and fiber ISPs in a few taps without logging in. Text a pay link before service is suspended. Roots sets up message templates, consent capture and reconciliation.
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Payment solutions for internet, cable & satellite providers

How each solution supports internet, cable & satellite providers

See what each option adds to the way your business takes and tracks payments.

Recurring Billing

For internet, cable & satellite providers: Schedule and manage payments for monthly communications plans and recurring service fees, including renewals and customer account balances. Recurring billing lets internet service providers, including fixed-wireless and fiber ISPs put monthly service, installation and equipment fees on an automatic schedule, charged to a saved card or bank account. Autopay with card updating and smart retries keeps subscribers connected. Roots builds the plans, retry rules and notifications, and connects them to your records.
  • Design payment plans (including 10-month or 12-month) for subscribers
  • Set retry, dunning and late-fee rules
  • Sync recurring payments to your accounting or management system
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Online Bill Pay Portal

For internet, cable & satellite providers: Give customers an online way to settle communications bills, equipment and service charges, using account references and outstanding bill balances. Roots builds branded bill-pay portals with payment collection, customer balances and transaction records. Book a free consultation to plan your portal and request a quote.
  • Discuss your business goals on a free consultation
  • Coordinate your provider introduction and setup
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ACH Payments

For internet, cable & satellite providers: Offer bank-account payments for communications bills, equipment and service charges, with authorization and invoice matching built into the workflow. ACH lets internet service providers, including fixed-wireless and fiber ISPs collect monthly service, installation and equipment fees directly from a payer's bank account, usually at a lower cost than cards on larger payments. Bank autopay lowers costs and failed payments. Roots sets up ACH with authorization language and fraud controls that meet Nacha's rules.
  • Write compliant authorization language for subscribers
  • Set up account verification and return monitoring
  • Help you meet Nacha's 2026 fraud-monitoring requirements
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Mobile Payments

For internet, cable & satellite providers: Collect payments for communications bills, equipment and service charges away from a fixed counter, with transactions recorded against the sale or job. Mobile payments let internet service providers, including fixed-wireless and fiber ISPs take cards on a phone, tablet or handheld terminal wherever the work happens. Installers take cards on handhelds. Roots provisions devices on your merchant account and supports them nationwide.
  • Choose devices for your drivers, reps or volunteers
  • Set up user logins and permissions per device
  • Train field staff
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Payment Gateway

For internet, cable & satellite providers: Connect online or remote checkout for communications bills, equipment and service charges to a gateway that fits your business systems. a payment gateway configured by Roots connects internet service providers, including fixed-wireless and fiber ISPs to card and ACH processing online, over the phone and through your software. Connects to ISP billing platforms. Roots sets up the gateway, connects it to your systems and coordinates account setup and ongoing support with the processing partner.
  • Connect the gateway to your website, portal or software
  • Configure fraud rules and user permissions
  • Migrate stored payment tokens where your current provider allows it
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Text to Pay

For internet, cable & satellite providers: Send a payment request for communications bills, equipment and service charges by text so customers can pay against a specific order or invoice. Text-to-pay sends a secure payment link by SMS, so subscribers can pay internet service providers, including fixed-wireless and fiber ISPs in a few taps without logging in. Text a pay link before service is suspended. Roots sets up message templates, consent capture and reconciliation.
  • Write text templates and reminder schedules
  • Set up consent and opt-out handling
  • Connect payments to your billing system

Text to Pay questions

Questions internet provider administrators ask about payments.
Customers receive a payment link and complete checkout on the payment page. Roots helps configure the messages, payment references and status reporting.
We can plan invoice references and payment updates so your staff can match the collection to the correct customer balance.
Bring your invoice process, customer-contact permissions and payment references. Roots uses these details to plan the workflow for internet, cable & satellite providers and prepare a clear setup scope.
Request a quote for your business and the setup you need. We review the scope and costs with you before you proceed. Consultations and payment reviews are free.

Ready to talk it through?

Book a free 30-minute review. We’ll map your setup, explain the options and work through clear next steps.
Talk to an internet provider payments specialistAll internet, cable & satellite providers solutions