Chargeback support through a referral partner

Roots coordinates chargeback-management services to help your business handle disputes and organize responses.
Talk to a spa payments specialistAll med spas solutions
Free 30-minute consultation. Review your setup, compare options and leave with clear next steps.

Payment solutions for med spas

How each solution supports med spas

See what each option adds to the way your business takes and tracks payments.

Square Appointments

For med spas: Schedule massage sessions and spa treatment appointments, collect appointment payments and keep staff calendars aligned. Square Appointments puts online booking, reminders and payments in one calendar. Book and stack multiple services in one appointment. For treatments involving prescription-required products, Square requires payment in person at the visit, not by prepayment or invoice. Roots Payments, an independent Square Reseller, configures your services, staff, policies and booking site so it works from the first appointment.
  • Build your service menu with durations, processing time, prices and staff assignments
  • Configure deposit, cancellation and no-show policies that match how you actually operate
  • Connect booking to your website, Instagram and Google Business Profile
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Square Point of Sale

For med spas: Bring massage, spa treatments and wellness products into a point-of-sale workflow, with reporting organized around treatment bookings, gratuities and package balances. Square Point of Sale accepts cards, digital wallets and cash and tracks items, services and customers in one place. In-person checkout at the visit for injectables and prescription products, as Square's rules require. Roots sets it up around your front desk so checkout, tips and retail sales run cleanly.
  • Map your services, add-ons and retail products into the item library
  • Set up tipping, taxes, discounts and staff permissions
  • Recommend and configure Square hardware for each station (you buy it from Square)
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Square Integrations

For med spas: Connect Square transaction data with the tools used to manage treatment bookings, gratuities and package balances, reducing repeated data entry. The Square App Marketplace connects Square to accounting, forms, marketing and industry software. Connect intake and forms tools; IntakeQ is highlighted by Square for healthcare intake. Roots picks the right apps, connects them and tests the data flow.
  • Choose apps for your workflow
  • Connect, map fields and test sync
  • A named Roots contact for training and ongoing support, nationwide and remote-first
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Merchant Account

For med spas: Arrange a processing account for massage, spa treatments and wellness products, with checkout methods matched to how customers pay. A dedicated merchant account gives med spas custom pricing and underwriting that fits how they sell. Common use for med spas: accounts underwritten for medical aesthetics, including card-not-present deposits where approved. Roots matches you with the right account and coordinates account setup and ongoing support with the processing partner.
  • Underwriting guidance and application support
  • Pricing review against your current statements
  • A named Roots contact for training and ongoing support, nationwide and remote-first
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Consumer Financing

For med spas: Present financing options for massage, spa treatments and wellness products alongside the purchase or service estimate. Roots connects your business with buy-now-pay-later options for customer purchases.
  • Discuss your business goals on a free consultation
  • Coordinate your provider introduction and setup
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Recurring Billing

For med spas: Schedule and manage payments for spa memberships and treatment packages, including renewals and customer account balances. Recurring billing runs memberships, tuition and rent automatically, with retries and card updates to reduce failed payments. Common use for med spas: aesthetic membership programs on a merchant account. Roots sets it up with clear sign-up and cancellation terms.
  • Plan design and billing-date setup
  • Review of auto-renewal disclosures and cancellation flow
  • A named Roots contact for training and ongoing support, nationwide and remote-first
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Chargeback Management

For med spas: Organize evidence for disputed massage, spa treatments and wellness products, including customer authorizations, delivery details and service records. Roots coordinates chargeback-management services to help your business handle disputes and organize responses.
  • Discuss your business goals on a free consultation
  • Coordinate your provider introduction and setup

Chargeback Management questions

Questions spa owners ask about booking and payments.
We review dispute notices, transaction records, fulfillment evidence and your refund policy. Roots helps your team organize a clear response through your processing partner.
We can improve receipts, billing descriptors, customer communication and evidence collection. Those changes help address common reasons customers dispute payments.
Bring recent dispute notices, transaction records and your refund policy. Roots uses these details to plan the workflow for med spas and prepare a clear setup scope.
Request a quote for your business and the setup you need. We review the scope and costs with you before you proceed. Consultations and payment reviews are free.

Ready to talk it through?

Book a free 30-minute review. We’ll map your setup, explain the options and work through clear next steps.
Talk to a spa payments specialistAll med spas solutions