Chargeback support through a referral partner

Roots coordinates chargeback-management services to help your business handle disputes and organize responses.
Talk to a supplement brand payments specialistAll weight-loss products solutions
Free 30-minute consultation. Review your setup, compare options and leave with clear next steps.

Payment solutions for weight-loss products

How each solution supports weight-loss products

See what each option adds to the way your business takes and tracks payments.

High-Risk Merchant Account

For weight-loss products: Present your model for supplements, wellness products and online orders to specialist processing partners, with product and fulfillment documentation prepared. Roots Payments places weight-loss product brands with acquiring banks and processors that knowingly underwrite diet supplements and meal programs, so the account is built to last instead of flagged after the first review. We work with virtually any legal business, subject to underwriting; pricing, limits, and terms depend on the acquirer's review. Reserves may apply, and any reserve is disclosed in your agreement before you sign.
  • Pre-underwriting review of your website, checkout, and documents (labels, claims substantiation, and testimonials policy)
  • Application packaged and submitted only to acquirers with appetite for your category
  • Plain-English walkthrough of pricing, reserve, and termination terms before you sign
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E-commerce Payments

For weight-loss products: Add online checkout for supplements, wellness products and online orders, with order references carried through payment and fulfillment. Roots connects your store to a gateway and acquirer that approve your category, with fraud screening and 3-D Secure configured for card-not-present risk.
  • Check that your cart platform's own acceptable-use policy allows your products
  • Gateway setup, fraud-rule tuning, and test transactions before launch
  • Checkout disclosure review (refunds, shipping, age or eligibility limits)
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Chargeback Management

For weight-loss products: Organize evidence for disputed supplements, wellness products and online orders, including customer authorizations, delivery details and service records. Roots coordinates chargeback-management services to help your business handle disputes and organize responses.
  • Discuss your business goals on a free consultation
  • Coordinate your provider introduction and setup

Recurring Billing

For weight-loss products: Schedule and manage payments for supplement subscriptions and recurring replenishment, including renewals and customer account balances. Recurring charges are a leading dispute source for weight-loss product brands when customers forget or can't cancel. Roots sets up billing with express consent capture, renewal reminders, simple online cancellation, and account-updater services, in line with ROSCA and state automatic-renewal laws.
  • Review of offer terms and checkout disclosures against ROSCA and state automatic-renewal laws
  • Billing platform setup and gateway integration
  • Descriptor and receipt design that customers recognize
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Chargeback Management questions

Questions supplement brand merchants ask about approval.
We review dispute notices, transaction records, fulfillment evidence and your refund policy. Roots helps your team organize a clear response through your processing partner.
We can improve receipts, billing descriptors, customer communication and evidence collection. Those changes help address common reasons customers dispute payments.
Bring recent dispute notices, transaction records and your refund policy. Roots uses these details to plan the workflow for weight-loss products and prepare a clear setup scope.
Request a quote for your business and the setup you need. We review the scope and costs with you before you proceed. Consultations and payment reviews are free.

Ready to talk it through?

Book a free 30-minute review. We’ll map your setup, explain the options and work through clear next steps.
Talk to a supplement brand payments specialistAll weight-loss products solutions