Chargeback support through a referral partner

Roots coordinates chargeback-management services to help your business handle disputes and organize responses.
Talk to a ticket marketplace payments specialistAll event promoter & venue settlement solutions
Free 30-minute consultation. Review your setup, compare options and leave with clear next steps.

Payment solutions for event promoter & venue settlement

How each solution supports event promoter & venue settlement

See what each option adds to the way your business takes and tracks payments.

Split Payments

For event promoter & venue settlement: Allocate customer payments between ticket sellers and event promoters and platform fees, using a defined rule for each transaction. Ticket revenue splits among promoter, venue and artist. Roots configures rules that split each incoming payment among the parties who earned it, provided through our licensed banking and money-transmission partners. There's no manual math and no end-of-month spreadsheet.
  • Model your split rules and edge cases
  • Build split logic into your order or settlement events
  • Reconcile each party's share against bank settlement
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Payouts

For event promoter & venue settlement: Distribute amounts owed to ticket sellers and event promoters, with payment references matched to ticket references, refunds and seller balances. Settlement goes out after the event. Roots sets up bulk and API-triggered payouts provided through our licensed banking and money-transmission partners, covering ACH, same-day ACH, RTP, FedNow and push-to-debit where supported.
  • Map your funds flow and match each payment type to a rail with our banking partners
  • Build or connect the payout API and approval workflow
  • Configure schedules, limits and payee notifications
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Chargeback Management

For event promoter & venue settlement: Organize evidence for disputed ticket orders, resale purchases and event fees, including customer authorizations, delivery details and service records. Roots coordinates chargeback-management services to help your business handle disputes and organize responses.
  • Discuss your business goals on a free consultation
  • Coordinate your provider introduction and setup

High-Risk Merchant Account

For event promoter & venue settlement: Present your model for ticket orders, resale purchases and event fees to specialist processing partners, with product and fulfillment documentation prepared. Processing for high-volume on-sales. Roots places high-risk event ticketing businesses with acquirers that underwrite the category: virtually any legal business, subject to underwriting. Reserves may apply.
  • Prepare the underwriting package
  • Match you with the right acquirer
  • Launch with dispute controls in place
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Chargeback Management questions

Questions ticket marketplace teams ask about payouts.
We review dispute notices, transaction records, fulfillment evidence and your refund policy. Roots helps your team organize a clear response through your processing partner.
We can improve receipts, billing descriptors, customer communication and evidence collection. Those changes help address common reasons customers dispute payments.
Bring recent dispute notices, transaction records and your refund policy. Roots uses these details to plan the workflow for event promoter & venue settlement and prepare a clear setup scope.
Request a quote for your business and the setup you need. We review the scope and costs with you before you proceed. Consultations and payment reviews are free.

Ready to talk it through?

Book a free 30-minute review. We’ll map your setup, explain the options and work through clear next steps.
Talk to a ticket marketplace payments specialistAll event promoter & venue settlement solutions