Chargeback support through a referral partner

Roots coordinates chargeback-management services to help your business handle disputes and organize responses.
Talk to a crowdfunding platform payments specialistAll donation crowdfunding solutions
Free 30-minute consultation. Review your setup, compare options and leave with clear next steps.

Payment solutions for donation crowdfunding

How each solution supports donation crowdfunding

See what each option adds to the way your business takes and tracks payments.

Marketplace Payments

For donation crowdfunding: Collect customer payments for campaign contributions and fundraising pledges and allocate proceeds to campaign organizers and project beneficiaries within the marketplace workflow. Donations are collected, and the verified organizer or beneficiary is paid. Roots sets up a marketplace funds flow where buyers pay through your platform, your fee is deducted automatically, and providers receive payouts through our licensed banking and money-transmission partners.
  • Pick a funds-flow model with our partners (direct, destination or separate charges and transfers)
  • Draft seller terms that support an agent-of-payee structure, with your counsel
  • Integrate checkout and payout events
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Payouts

For donation crowdfunding: Distribute amounts owed to campaign organizers and project beneficiaries, with payment references matched to campaign targets, pledge references and beneficiary allocations. Scheduled payouts during the campaign. Roots sets up bulk and API-triggered payouts provided through our licensed banking and money-transmission partners, covering ACH, same-day ACH, RTP, FedNow and push-to-debit where supported.
  • Map your funds flow and match each payment type to a rail with our banking partners
  • Build or connect the payout API and approval workflow
  • Configure schedules, limits and payee notifications
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Chargeback Management

For donation crowdfunding: Organize evidence for disputed campaign contributions and fundraising pledges, including customer authorizations, delivery details and service records. Roots coordinates chargeback-management services to help your business handle disputes and organize responses.
  • Discuss your business goals on a free consultation
  • Coordinate your provider introduction and setup

High-Risk Merchant Account

For donation crowdfunding: Present your model for campaign contributions and fundraising pledges to specialist processing partners, with product and fulfillment documentation prepared. Many processors decline peer-to-peer and crowdfunding platforms or shut accounts down without warning. Roots places them with acquiring banks that underwrite the category. Crowdfunding is underwritten as elevated risk. Roots prepares the fraud-control story banks need, subject to underwriting; reserves may apply.
  • Prepare an underwriting package that addresses the bank's concerns
  • Set up descriptors, refund policies and chargeback alerts
  • Monitor ratios and step in early when disputes rise
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Embedded Payments

For donation crowdfunding: Put checkout for campaign contributions and fundraising pledges inside your software, keeping payment events connected to customer and operating records. Embedded payments let peer-to-peer and crowdfunding platforms offer card and ACH acceptance inside their own product and earn revenue on the payments their customers process. Embed donation processing in your nonprofit software and share processing revenue. Roots provides the processing relationship, APIs and support.
  • Scope the integration and onboarding flow
  • Provide sandbox, APIs and developer support
  • Support your customers' merchant accounts
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Crypto Payments & Conversion

For donation crowdfunding: Plan a digital-asset payment option for campaign contributions and fundraising pledges, with conversion and reconciliation mapped to the sale. Some supporters and customers prefer to pay in cryptocurrency, and peer-to-peer and crowdfunding platforms can accept it and settle in dollars. Accept crypto donations that convert to dollars, provided through service partners coordinated by Roots. Crypto conversion is provided through service partners coordinated by Roots. Roots is not a crypto exchange.
  • Explain how crypto acceptance works and what it costs
  • Coordinate onboarding with our service partners
  • Connect reporting to your accounting
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Chargeback Management questions

Questions crowdfunding platform teams ask about payouts.
We review dispute notices, transaction records, fulfillment evidence and your refund policy. Roots helps your team organize a clear response through your processing partner.
We can improve receipts, billing descriptors, customer communication and evidence collection. Those changes help address common reasons customers dispute payments.
Bring recent dispute notices, transaction records and your refund policy. Roots uses these details to plan the workflow for donation crowdfunding and prepare a clear setup scope.
Request a quote for your business and the setup you need. We review the scope and costs with you before you proceed. Consultations and payment reviews are free.

Ready to talk it through?

Book a free 30-minute review. We’ll map your setup, explain the options and work through clear next steps.
Talk to a crowdfunding platform payments specialistAll donation crowdfunding solutions